Legal

SMS Messaging Consent

How Doorpass collects consent and communicates with homebuyers via text message.

Overview

Doorpass uses SMS messaging to help prospective homebuyers ask questions about listed properties and schedule in-person showings. Each property listing is assigned a unique phone number. When a buyer texts that number, they are connected with an AI-powered assistant that provides property details and coordinates showing appointments.

How Consent Is Collected

Consent is collected through user-initiated contact. Doorpass never sends unsolicited text messages. The opt-in process works as follows:

  1. 1 A prospective buyer discovers a property-specific phone number displayed on real estate signage, print materials, MLS listings, or online property pages.
  2. 2 The buyer voluntarily sends the first text message to that number. This initial inbound message constitutes consent to receive SMS replies about the property.
  3. 3 Doorpass responds with property information and includes opt-out instructions: "Reply STOP at any time to stop receiving messages."

Message Content & Frequency

Content: Messages are limited to the specific property the buyer inquired about. This includes property details (price, square footage, features), showing availability, booking confirmations, and appointment reminders.

Frequency: Message frequency varies based on conversation. Typical interactions involve 3–10 messages per property inquiry. Doorpass does not send marketing messages, promotional content, or messages about unrelated properties.

No sharing: Consent and phone numbers are never shared with third parties for marketing purposes.

How to Opt Out

Recipients can stop receiving messages at any time by:

  • • Replying STOP to any message from Doorpass
  • • Emailing support@doorpass.ai with the phone number to be removed

Once opted out, no further messages will be sent to that number. Opting out from one property number does not affect conversations with other property numbers.

Help & Support

Reply HELP to any Doorpass number for assistance, or contact us at support@doorpass.ai.

Carrier & Cost Disclaimer

Message and data rates may apply. Doorpass does not charge for SMS messages, but standard carrier messaging fees may apply depending on your mobile plan. Doorpass is not responsible for any charges imposed by your wireless carrier.

Last updated: February 19, 2025

Doorpass, Inc. — support@doorpass.ai