SMS Messaging Consent

Overview

Doorpass operates the Doorpass Showing Line: each property listing managed on Doorpass is assigned a dedicated phone number. Prospective buyers and their agents text that number to request an in-person showing; Doorpass replies to confirm the request, and the listing agent confirms the appointment. With their explicit consent, home sellers may also receive messages on the same program to approve showing requests for their own listing.

How Consent Is Collected

Doorpass never sends unsolicited text messages. Consent is collected in one of two ways, depending on who is receiving messages:

Home buyers & buyer's agents — user-initiated contact

1. 1 A prospective buyer or their agent discovers a property-specific Showing Line number displayed or shared by the listing agent — on real estate signage, print materials, MLS listings, online property pages, or a direct share.
2. 2 They voluntarily send the first text message to that number. This initial inbound message constitutes consent to receive SMS replies about their showing request for that property.
3. 3 Doorpass replies to confirm the request, e.g. "Doorpass: Got it — your request for 412 Oakmont Dr. is in. The listing agent will confirm shortly. Reply HELP for help, STOP to opt out."

Home sellers — confirmed opt-in (double opt-in)

1. 1 A home seller's own listing agent — with whom the seller has an established business relationship to sell their home — enrolls the seller from within the Doorpass app while setting up the listing, entering the seller's mobile number with the seller's knowledge.
2. 2 Doorpass then sends the seller one confirmation message, and nothing else, identifying Doorpass and the property and asking the seller to opt in: "Doorpass: [Agent name] set up showing management for [address] and wants you to approve showing requests by text. Reply YES to receive them. Msg & data rates may apply. Reply HELP for help, STOP to opt out."
3. 3 Only after the seller replies YES does Doorpass send any further messages (showing-approval requests and scheduling updates for the seller's own listing). If the seller does not reply YES, no further messages are ever sent. Message frequency varies; Msg & data rates may apply.

Message Content & Frequency

Privacy & Terms

Our Privacy Policy describes how we collect, use, and protect your information, including SMS consent data. Use of the Doorpass Showing Line is governed by our Terms of Service.

How to Opt Out

Recipients can stop receiving messages at any time by:

• • Replying STOP to any message from Doorpass
• • Emailing support@doorpass.ai with the phone number to be removed

Once opted out, no further messages will be sent to that number. Opting out from one property number does not affect conversations with other property numbers.

Help & Support

Reply HELP to any Doorpass number for assistance, or contact us at support@doorpass.ai.

Carrier & Cost Disclaimer

Message and data rates may apply. Doorpass does not charge for SMS messages, but standard carrier messaging fees may apply depending on your mobile plan. Doorpass is not responsible for any charges imposed by your wireless carrier.