Legal
Privacy Policy
How Doorpass collects, uses, and protects your personal information across our platform and services.
Overview
Doorpass, Inc. ("Doorpass," "we," "us," or "our") provides a smart lock platform that replaces traditional lockboxes for real estate property showings. Our services include smart lock access management, SMS-based property communication, showing scheduling, and related tools for brokerages, agents, and homebuyers.
This Privacy Policy describes the information we collect, how we use it, and your choices regarding your data. It applies to our website (doorpass.ai), our smart lock platform, SMS communications, and all related services.
Information We Collect
Information you provide
- • Account information: Name, email address, phone number, brokerage affiliation, and license details when you create an account or register as an agent or brokerage administrator.
- • Property information: Listing details, showing schedules, access preferences, and property-specific settings configured by agents or sellers.
- • SMS communications: Phone numbers and message content when you text a Doorpass property number. See our SMS Messaging Consent page for details.
- • Support inquiries: Information you provide when contacting us for help.
Information collected automatically
- • Access logs: When a smart lock is activated, we record the time, duration, and identity of the person granted access for security and audit purposes.
- • Device and usage data: Browser type, operating system, IP address, pages visited, and interactions with our website and platform.
- • Cookies and analytics: We use cookies and third-party analytics services to understand website traffic patterns and improve our services. These tools may collect anonymized usage data.
How We Use Your Information
- • Service delivery: To operate the smart lock platform, coordinate showings, and facilitate communication between agents, buyers, and sellers.
- • Security and access control: To verify identity, manage lock access permissions, and maintain audit trails of property access.
- • SMS communication: To respond to property inquiries, confirm showing appointments, and send appointment reminders.
- • Platform improvement: To analyze usage patterns, fix issues, and improve functionality.
- • Legal compliance: To comply with applicable laws, regulations, and legal obligations.
How We Share Your Information
Doorpass does not sell your personal information. We may share information in the following circumstances:
- • With showing participants: Relevant scheduling and access information is shared between agents, buyers, and sellers as needed to coordinate showings.
- • With brokerages: Brokerage administrators may access showing activity and agent usage data for properties under their management.
- • Service providers: We work with third-party providers for hosting, analytics, SMS delivery, and other infrastructure. These providers are contractually obligated to protect your data.
- • Legal requirements: We may disclose information when required by law, regulation, subpoena, or legal process.
Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:
- • Account data is retained while your account is active and for a reasonable period after closure.
- • Access logs are retained for security and compliance purposes in accordance with applicable real estate regulations.
- • SMS conversations are retained for the duration of the property listing and a reasonable period after.
- • Analytics data is retained in anonymized or aggregated form.
Your Rights & Choices
Depending on your location, you may have certain rights regarding your personal information:
- • Access and portability: Request a copy of the personal information we hold about you.
- • Correction: Request correction of inaccurate personal information.
- • Deletion: Request deletion of your personal information, subject to legal retention requirements.
- • SMS opt-out: Reply STOP to any Doorpass SMS number to stop receiving messages. See our SMS Messaging Consent page for details.
- • Cookie controls: You can manage cookie preferences through your browser settings.
To exercise any of these rights, contact us at support@doorpass.ai.
Security
We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, access controls, and regular security assessments. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Doorpass services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us at support@doorpass.ai.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the bottom of this page and, where appropriate, provide additional notice. Your continued use of Doorpass services after any changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Last updated: March 3, 2026
Doorpass, Inc. — support@doorpass.ai